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Smile Centre

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We are committed to solving all your queries as quickly as possible.We are eager to hear about your experiences and to serve you better.

Suryoday Smile Officer is available to address your account and servicing needs

Level 1

Smile Centre

If you are still not satisfied with the resolution you receive,please feel free to raise the issue to:

Level 2

Nodal Officer

  • Ms.Rekha Francis Britto – AVP Customer Experience
  • Email : nodalofficer@suryodaybank.com
  • Mobile No.: +91 7420053800
  • Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)

If you are still not satisfied with the resolution you receive,please feel free to raise the issue to:

Level 3

Principal Nodal Officer

Level 4

If you are still not satisfied with resolution provided and /or in case have not received a satisfactory response within 30 days, you may refer the case to the banking ombudsman.

For complete details on the Banking ombudsman Scheme, please refer to following Link: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf

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  • Your experience matters. If our service falls short of your expectations, please let us know so we can address your concerns immediately. Please tell us if you've had difficulty getting your issue resolved.
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