About Us

Smile Centre

Contact US

We are committed to solving all your queries as quickly as possible.We are eager to hear about your experiences and to serve you better.

Suryoday Smile Officer is available to address your account and servicing needs

Level 1

Smile Centre

Fraud Reporting

  • Call us on 1800 266 7711 (24*7 Toll free number)
  • Write to us on smile@suryodaybank.com
  • National Cyber-Crime Helpline number: 1930
  • Delhi, Rajasthan, Uttarakhand, Chhattisgarh, Uttar Pradesh, Assam, Tamil Nadu and Andhra Pradesh - 24*7
  • For Rest of the States/UTs - (10:00 AM To 6:00 PM)

If you are still not satisfied with the resolution you receive,please feel free to raise the issue to:

Level 2

Nodal Officer

  • Ms. Rekha Britto- Vice President
  • Email ID : nodalofficer@suryodaybank.com
  • Landline Number: 022-40941556
  • Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)
  • Registered and Corporate Office Address: 1101, Sharda Terraces, Plot No.65, Sector 11, CBD Belapur, Navi Mumbai – 400614

If you are still not satisfied with the resolution you receive,please feel free to raise the issue to:

Level 3

Principal Nodal Officer

  • Mr. Kartiklingam Nadar – Head Operations
  • Email ID: pno@suryodaybank.com
  • Landline Number : 022-40941555
  • Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)
  • Registered and Corporate Office Address : 1101, Sharda Terraces, Plot No.65, Sector 11, CBD Belapur, Navi Mumbai – 400614

Level 4

If you are still not satisfied with resolution provided and /or in case have not received a satisfactory response within 30 days, you may refer the case to the banking ombudsman online on CMS portal of RBI at https://cms.rbi.org.in

For complete details on the Banking ombudsman Scheme, please refer to following Link: https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf

Grievance Redressal Officer
  • Ms. Rekha Francis Britto - Vice President
  • Email ID : grievances.tpp@suryodaybank.com
  • Landline Number : 022-40941556
  • Timings : From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)
  • Registered and Corporate Office Address : 1101, Sharda Terraces, Plot No.65, Sector 11, CBD Belapur, Navi Mumbai – 400614
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